true-guarantee - TRUEGRID Pavers
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  • Orders less than truckload placed before noon on weekdays ship within 24 hours, or next business day if Friday. Orders placed on Saturday, Sunday or national holiday that are less than a truckload will ship on the second business day.
  • Truckload orders or larger require longer scheduling time. Call or email to plan shipments.

  • Ground shipping takes 4 to 5 days on average to deliver to most areas. Orders shipped to Alaska or Hawaii will be charged the UPS or appropriate freight rate at cost. Shipping times are estimates only. While we are in the fight-climate-change business, Mother Nature is definitely in charge.

Customer First

We like to talk to real live people. So we make every attempt to answer your calls directly without voice menus or voicemail boxes. If we do miss your call or email, we will always try to get back to you the same day or the next business day morning at the latest. Thank you in advance for your call.

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TRUE Guarantee and 10 Year Limited Warranty

Millions of square feet of our products have been installed successfully across the USA. 100% Pervious. 100% Post-Consumer Recycled Plastic. 100% Made-in-the-USA. We guarantee world class customer-centric service and technical support as well as our worry-free ten-year limited warranty*.

* Warranty: TRUEGRID Pavers warrants that its TRUEGRID brand products be furnished free of material and/or workmanship defects. This warranty does not cover defects attributable to causes or occurrences beyond TRUEGRID’s control and unrelated to the manufacturing process, including, but not limited to, abuse, misuse, mishandling, neglect, improper storage, improper installation, improper alteration or improper application. This warranty is extended for a period of ten years from the date of shipment by us. After a written claim is presented to us within the warranty period, defective materials may be returned for inspection by our company. If materials are deemed to have failed under our inspection and warranty, defective materials only will be replaced at no charge. This warranty excludes us from the liability of reinstallation costs, and any consequential damages.